Privacy Policy

1. Introduction

This Privacy Policy explains how luckvines.com collects, uses, stores, and protects your personal information when you use our website and services, including the Dark Survival game.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal information is:

luckvines.com
151 Victoria Street
Fermoy, Co. Cork
Ireland

For any questions about this Privacy Policy or our data practices, contact us at support@luckvines.com

3. Information We Collect

3.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (email address, username, password)
• Contact our support team (name, email address, message content)
• Subscribe to our newsletter (email address)
• Participate in surveys or promotions (responses and contact details)
• Make purchases or transactions (payment information processed by third-party providers)

3.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Game data (progress, achievements, in-game actions)
• Cookies and similar tracking technologies

3.3 Information from Third Parties

We may receive information about you from third-party services if you link your account or use social login features.

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To create and manage your account, provide game features, and process transactions
• Communication: To respond to inquiries, send updates, and provide customer support
• Improvement: To analyze usage patterns, fix bugs, and enhance our services
• Security: To detect fraud, prevent abuse, and protect our systems
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms

5. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Consent: When you agree to marketing communications or optional features
• Contract: To fulfill our obligations under our Terms of Use
• Legitimate Interests: To improve our services, ensure security, and conduct analytics
• Legal Obligation: To comply with applicable laws and regulations

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content
• Measure the effectiveness of our marketing

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your choices and preferences
• Marketing Cookies: Track your activity for advertising purposes

You can manage cookie preferences through our cookie consent tool or your browser settings. Blocking certain cookies may affect site functionality.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

7.1 Service Providers

Third-party companies that help us operate our business (hosting, analytics, payment processing, customer support).

7.2 Legal Requirements

When required by law, court order, or to protect our rights and safety.

7.3 Business Transfers

In connection with mergers, acquisitions, or sale of assets.

7.4 With Your Consent

When you explicitly agree to share information with third parties.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Account data is typically retained for the duration of your account plus 90 days after closure. Usage data and analytics are retained for up to 2 years. You can request deletion of your data at any time by contacting us.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Your Rights

Under GDPR and other data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Revoke previously given consent
• Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@luckvines.com. We will respond within 30 days.

For detailed information about your GDPR rights, visit our GDPR page.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Compliance with Privacy Shield principles where applicable

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without proper consent, we will delete it promptly.

If you believe a child has provided us with personal information, contact us at support@luckvines.com.

13. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

15. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

Email: support@luckvines.com
General Enquiries: info@luckvines.com
Address: 151 Victoria Street, Fermoy, Co. Cork, Ireland

16. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority. In Ireland, the supervisory authority is:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie

17. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

18. Analytics and Advertising

We use analytics services to understand how users interact with our website. These services may use cookies and similar technologies. You can opt out of analytics tracking through your cookie preferences or browser settings.

We may display targeted advertising based on your interests. You can opt out of personalized advertising through industry opt-out tools such as the Digital Advertising Alliance or Network Advertising Initiative.